FAQ

We accept most major credit and debit cards for purchases, including Visa, Mastercard, American Express, JCB, Diners Club, and Discover.

We currently ship to the contiguous United States, Alaska, and Hawaii. Delivery is temporarily unavailable for other countries or regions.

- All orders are processed on normal business days during business hours.
- After placing your order, you will receive an email with your order number and another email once your order has shipped. Your order number is also provided at the end of checkout.
- Delivery dates depending on your address and the carrier’s operating status. Estimated delivery times range from 4-10 business days, including 1-2 business days of order processing by CCELL and 3-8 business days of shipping by the carrier. We advise ordering ahead during peak holiday shopping seasons to avoid delays.

Once your order has shipped, we will email you your tracking information. This will include your tracking number and a link to where you can track your order.

All CCELL batteries purchased directly from our website (store.ccell.com) come with a 180-day Limited Warranty from the date of purchase as shown on the online purchase receipt or the invoice by the original purchaser.

CCELL only warrants CCELL batteries against defects in materials and workmanship that may occur during normal use within 180 days of the date of purchase from store.ccell.com.

NOTE:
- This Limited Warranty is only applicable to the original purchaser and is non-transferable. If you purchased our products through a third party, this warranty does not apply.
- Any repairs or modifications made to the battery by unauthorized personnel will void this Limited Warranty.
- Except as stated herein, CCELL makes no other express warranty.

Please note that the following situations are not covered under this Limited Warranty:
- Failure to provide the warranty card and the online purchase receipt.
- Product failure or damage caused by improper use or adjustment.
- Product failure or damage caused by excessive force, impact, moisture or extreme environmental conditions.
- Product failure or damage caused by using cartridges or accessories not intended for use with the battery.
- Normal wear and tear, cosmetic damage, or minor performance variations that do not affect overall product functionality.
- Battery degradation over time due to normal use, such as reduced battery life or capacity.

*Personal items or consumable attachments are not covered under this Limited Warranty, including but not limited to: cartridges, metal adapters, USB cables and chargers.

NOTE: If the product happens to be faulty upon arrival, please inform us immediately prior to use. In addition, opening, disassembling or tampering with your device in any way will void this Limited Warranty.

To obtain service under this Limited Warranty, please email us at support@ccell.com and provide the following details:
- Proof of purchase (i.e. order number or receipt)
- The warranty card
- Model name and quantity
- Description of the issue with photos or videos

We will get back to you via email in 2-4 business days. If your claim is accepted, CCELL will replace your battery with a new one, and CCELL will be responsible for the shipping fees of the replacement. You do not need to send your battery back if your claim is accepted. However, if you demand to return the faulty battery, you will need to cover the shipping fees.