DEVICE & HOW-TOS

1. How do I load and pack dry herb?

• Use medium-ground material. The grind should be small and crumbled, but not too fine. A powdery grind will restrict airflow.
• Loosely fill the heating oven to the rim and tamp down your herbs gently. It is not recommended to fill above the fill line of the oven*.
• Ensure the oven rim and other surfaces are completely free of debris for a tight seal.
• Put the magnetic mouthpiece back on the base. Make sure it is seated correctly.

 *Recommended filling: 0.3g.

AUXO vaporizers are only intended for use with products made from federally legal hemp as defined in relevant provisions of the 2018 Farm Bill and codified at 7 U.S.C. § 1639o(1) and 21 U.S.C. § 802(16)(B)(i) and are not intended for use with any illegal controlled substance.

2. How do I turn on/off the device?

Press the power button for 3 seconds to turn Calent on/off. The device’s LED ring light will illuminate/fade out and make a short vibration for each respective action. 

3. How do I start heating? 

• Press the "+" button for 3 seconds to start heating. The device will vibrate to indicate the start of a session and enter a preheating phase.
• The LED ring light will blink blue cyclically for approx. 30 seconds while it preheats. When preheating ends, the LED ring light turns to a steady green and the session begins. Each standard heating cycle is 3 minutes long.
• When the session is over, the LED ring light will switch back to green from blue. 
• Asses the flavor of your material after every session. If you wish to continue another session, press and hold the + again.

*Do not cover the air intake window during use.

4. How do I adjust the heating temperature?

When the device is on, press the “+/-” buttons to choose between the four different temperature settings. Check the LED ring light, which is composed of four bars, to know the current temperature setting:
•One bar: 356°F (180°C)
•Two bars: 392°F (200°C)
•Three bars: 410°F (210°C)
•Four bars: 428°F (220°C)

 You can also use the AUXO Apps to adjust the heating temperature.

5. What are the temperature levels for each setting?

Calent has 4 temperature settings.

• Setting 1: 356°F (180°C)
• Setting 2: 392°F(200°C)
• Setting 3: 410°F (210°C)
• Setting 4: 428°F(220°C)

6. How do I know when my session is over?

When the session is over, the LED ring light will switch from green back to blue.

7. How do I charge my Calent?

To charge the device, connect one end of the USB-C charging cable to your device and the other end to a charging adapter plugged into a power source such as an outlet.

8. Charging times and usage

Charging via a standard 5V2A power adapter takes approximately 2.5 hours for a full charge. Every full charge generates approximately 20-sessions of usage.

9. Can Calent be used while charging?

For safety precautions, you cannot use your Calent while it is charging.

10. How do I check the battery level on my device?

Press the power button 3 times and the LED ring light will indicate the battery level. Each bar indicates ~25% battery level. If your battery level is low when you start your session, the device will blink red 3 times as a notification. When the battery runs out of power, the LED ring light will blink 10 times in red, and short vibrations will occur. The device will then turn off automatically.

11. Cleaning and Maintenance

Cleaning is highly recommended after each use. 

Heating Oven:

1. Let the oven cool down to room temperature. Pull up the mouthpiece to expose the oven.

2. Use the cleaning brush to clean residue out of the oven.

3. Dip a cotton swab in 90% isopropyl alcohol and swab the oven clean.

Mouthpiece:

1. Remove the mouthpiece from the battery by pulling up the mouthpiece.

• Basic cleaning: Insert the cleaning brush into the opening of the mouthpiece, gently running the brush to the end, moving it back and forth to remove any grime or residue. The surface can be wiped clean with cotton pads and dabbed with 90% isopropyl alcohol. 
• Thorough cleaning: The mouthpiece can be disassembled into 8 separate parts by removing the protruding filter and blue silicon band. The inner compartment will reveal itself with the removal of the silicon band, and the metal tab connecting the rotating mouthpiece can be removed by pulling it backwards. Once isolated, submerge only the zirconia mouthpiece in 90% isopropyl alcohol and clean the other parts with alcohol wipes. For disassembly and assembly instruction videos, visit the AUXO website or the AUXO YouTube channel.

2. Let the mouthpiece dry completely before use.

Warning: Isopropyl alcohol is highly flammable. Let the device dry completely before heating. Cleaning and maintenance must NOT be performed before the device is turned off and cools down to room temperature. Do not submerge the battery/device base in any form of liquid.

AUXO APPS

1. Where can I download the AUXO apps？

For iOS, download “All-On Browser” on the App Store. For Android, download “AUXO Connect” on the Google Play Store. You can also find the download links here.

2. How do I connect my Calent to the AUXO Apps?

• Turn on the device.
• Turn on Bluetooth on your phone and place the device near your phone.
• When only one device is found, select accordingly. The LED ring light will blink 3 times when paired successfully. If multiple devices are found, the selected device will blink slowly to indicate selection; if paired successfully, the LED ring light will blink 3 times.
• If the connection is unsuccessful, restart the app and try connecting again.

*This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

3. I’m having difficulty pairing my Calent device with my phone.

If you're having trouble pairing your Calent with your phone, please ensure the following:

• Your phone is up to date. 
• Your AUXO app is up to date.
• Your device is turned on (restart it if necessary).
• The Bluetooth on your phone is turned on.
• The device is near your phone (as close as possible).
• If on Android, your location services are enabled (mandated by Android).

4. How do I select temperature on the AUXO Apps?

On the main page, slide the temperature bars to choose a heating temperature to your liking. Then, tap the “Start” button to start the heating.

5. How do I adjust vibration intensity on the AUXO Apps?

On the main page, tap the “Device Settings” button on the top right corner. Then, tap the “Vibration intensity” section to choose your favorite vibration intensity.

6. Can I use my Calent without the AUXO Apps?

Yes. The AUXO Apps offer you smart control on heating temperature, vibration intensity and more exciting features, but you can use the device without the AUXO Apps—simply adjust the heating temperature to your liking with the “+/-” buttons and a session is ready to go.

7. I can’t log in, help!

On the login page, find the “forgot password” section and enter your email to reset your password.

If you didn’t receive an email to reset your password, check your spam folder as your email provider may have flagged it as such. If you still don’t see an email, ensure the email address is spelled correctly on the password reset request.

 Still not able to log in? Contact us via e-mail at support@auxo-official.com, we can help!

TROUBLESHOOTING & WARRANTY

1. My Calent won’t charge.

Try plugging the charging cable to a different USB port or power adapter, or charge with another USB-C cable. If it still fails to charge, send us an email at support@auxo-official.com and we will help you with addressing the issue.

2. My Calent won’t produce any vapor.

If the device won’t produce vapor, check the following:
•The device has enough charge to operate.
•The air intake window is unobstructed.
•The oven and the mouthpiece are clean and free of residue.
•In case of a short circuit, the LED ring light will flash 3 times in red.

If it still won’t work, email us at support@auxo-official.com with description of the issue as well as images and/or videos of the mouthpiece, the heating oven, the air intake window, and the device body. We will look into your report and offer you the best solution.

3. Why did my Calent turn off automatically?

•If no activity is detected for 10 minutes or longer, Calent will turn off automatically.
•If the surface temperature of the device is over 116.6±1.8°F (47±1°C), the device will implement overheat protection mode and automatically stop working.
 •If the battery runs out of power, the LED ring light will blink 10 times in red and short vibrations will occur shortly before turning off automatically.

4. Warranty and coverage

AUXO provides a limited warranty on authentic products purchased from the AUXO official website and authorized offline stores against defects in materials and/or workmanship under normal use. In order to keep this limited warranty in effect, the product must have been handled and used as prescribed in the instructions accompanying this warranty. AUXO warrants only to the original purchaser of the product and the limited warranty is nontransferable. The limited warranty does not apply to products that were sold by any third-party resellers.

AUXO offers a 2-year limited warranty on the device. Attachments and accessories are not covered under the limited warranty.

In no event shall any recovery against AUXO exceed the actual price paid for the purchase of the product.

5. What’s NOT covered under the warranty

This warranty does not apply to certain situations and conditions, including but not limited to:
•Any AUXO product sold by an unofficial AUXO website or unauthorized offline store(s).
•Damage(s) caused by accident, abuse, misuse, negligence, flood, fire, earthquake or other external causes.
•Damage(s) caused by the device being exposed to or coming in contact with moisture (e.g., liquids, water, rain, extreme humidity, unusually heavy perspiration or other moisture), or extreme thermal or environmental conditions (e.g., sand, food, dirt or similar substances).
•Damage(s) caused by operating the device or charging adapter outside the permitted or intended use as prescribed in the user manual.
•Damage(s) in the heating oven due to tampering or counterfeit accessories, or caused by filling with unrecognized or unauthorized materials.
•Damage(s) caused by modifications to alter functionality or capability.
•Cosmetic damage occurring through wear and tear, including but not limited to scratches, dents and broken plastic on ports.
•Any device where the serial number has been tampered with, erased or obscured, or is not genuine.
•Normal performance degradation of batteries. Please contact AUXO Customer Support for more information on battery degradation.
•Attachments and accessories.

 For more information about the warranty terms, please refer to your warranty card or email us at support@auxo-official.com.

6. Where can I find the serial number?